Thank you for supporting Hornsea Events.

We want you to be happy with your purchase. If you need to return an item, please contact us before sending anything back.

Change of mind returns

For online purchases, you may request a return within 14 days of receiving your order in accordance with UK consumer law.

Items must be:

• unused;
• unworn;
• in a resalable condition.

Where possible, items should be returned in their original packaging.

Customers are responsible for the cost of returning items unless the item is faulty, damaged, or incorrect.

Please contact us using our returns request form before returning any item. We will provide return instructions.

Exchanges

If you need a different size or alternative clothing item, please contact us and we will do our best to arrange an exchange, subject to availability.

Any price difference will be handled before the replacement item is issued.

Refunds

Where a refund is required under UK consumer law, refunds will be made to the original payment method used for the purchase.

Approved refunds will normally be processed after the returned item has been received and checked.

Faulty or incorrect items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible. We will arrange an appropriate solution in line with your consumer rights.

Items we cannot accept for return

We cannot accept returns for:

• personalised or customised items;
• digital products once supplied;
• items which cannot be returned for hygiene reasons where applicable.

Return address

Returns must be sent to:

Hornsea Events
11 Belgrave Drive, Hornsea, HU18 1LU.

Please do not return items without contacting us first.

This policy does not affect your statutory rights under UK consumer law.